being at the second level of the organizational hierarchy, requires a gentlemanly mix of qualities needed to function effectively. This note explains the three distinct roles that a Supervisor is required to perform:
a) An Operational
role, wherein the workflow is managed through problem solving and decision making - so as to meet the targets in terms of output, timeliness, cost, and quality
b) A Communication
role, whereby the supervisor serves as a two-way conduit between the management and the frontline employees.
c) A Supportive
role, wherein the team members are encouraged and motivated to do their best.
Read the full note.